Client Services Administrator

London: Full-time

Merkle is a performance marketing agency which specialises in the delivery of personalised customer experiences across platforms and devices. We call it ‘people-based marketing', and we are proud to be recognised as an industry leader. It’s an exciting time to be joining the company; we’re growing at a tremendous pace – and have no plans to slow down! We take great pride in our company values and culture; we regularly host socials and strive to create a working environment where our employees enjoy coming into work.

Job Description

The role

A Client Services Administrator will act as a core support role within the existing Client Services team. In your role you will work closely with the existing team to deliver essential account administration. With Merkle’s largest clients sitting under the Client Services portfolio, we require a well organised individual who can help manage the financial forecasting, revenue tracking, organization of client meetings and similar account management tasks.

The suitable candidate will be highly organised, methodical, detail orientated, and people focused with the ability to work at pace with competing priorities and multiple stakeholders. This is a junior entry level position ideal for someone looking to gain exposure to digital advertising and client management.

Life as a Client Services Administrator at Merkle

Account Administration:

  • Inputting, maintaining and reporting on business opportunities with Salesforce

  • Updating and maintaining client account revenue tracking documentation

  • Consolidating and maintaining contractual documentation for client accounts

  • Working with Merkle finance team to ensure the correct and consistent invoicing of clients

  • Liaising with other agencies to ensure inter-agency contracts are in place

Ad Hoc:

  • Scribing/note taking from client meetings

  • Producing contact reports

  • Supporting creation of presentations and client materials

  • Welcoming clients and setting up meetings

  • Liaising directly with clients on routing queries

  • Working with Marketing team to arrange client events

Qualifications

What we're looking for in you:

  • Strong numerical skill, able to demonstrate base understanding of financial contract terms & process

  • Strong attention to detail and accuracy for all record keeping and reporting

  • Ability to pick up tools and systems quickly and always demonstrate an understanding of the importance of keeping these up to date

  • Working knowledge/experience of using MS Excel for calculating formulae and managing spreadsheets an advantage

  • A self-starter, with exceptional organisational skills with the ability to prioritise and multitask, especially when dealing with competing priorities

  • Excellent communication skills, with the ability to liaise with senior members of the business and candidates in a confident and professional manner

  • Process oriented with the ability to see a task through to completion

  • A team player who works effectively with others

  • Strong attention to detail and accuracy for all record keeping and reporting

If you have any previous experience in an office-based role or working in an admin focused position that’s an added bonus (so please let us know), but it is not an essential requirement.

If you have any previous experience in an office-based role or working in an admin focused position that’s an added bonus (so please let us know), but it is not an essential requirement.