Outreach Operations Specialist
London: Full-time
As an Outreach Specialist, you'll be responsible for handling urgent and complicated escalations, proactively engaging with difficult creators and users, and consulting with other partner-facing teams as a de-escalation expert. You will be a critical part of the team's expansion, operationalizing experimental processes into other languages and markets, and leveraging regional expertise to identify cultural vulnerabilities and support needs specific to local teams. You'll build and leverage relationships across the business, and cross-functional teams, ensuring clear communication and catering content/delivery to multidirectional audiences. You'll work with teams to manage escalations holistically, regain trust with our creators and users, and mitigate risk.
We believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
Handle sensitive escalations, investigate emerging issues, and proactively engage with at-risk creators and users.
Organize and implement complex cross-functional initiatives, ensuring alignment with broader Ops efforts.
Manage the execution of new program features and workflows, including expansions, interdependencies, and opportunity areas.
Act as a subject matter expert to resolve top issue drivers, both as a one-off to de-escalate and systemically to mitigate future escalations.
Develop deep connections with regional teams to support and consult in difficult or threatening creator situations.
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting.
Closing Date: 28th April, 2020